Support and help

Info

If you need help, here is how to contact us and what information is useful.

You are the main actor

With our self-service product, you are in the driver’s seat. Our technical documentation is designed to help you answer most questions yourself. It is comprehensive and written to be clear and easy to follow.

Requesting support

If you still run into a problem that the documentation does not address, we’re happy to help. Please have the following information ready to speed things up:

• A precise description of the issue or question
• Any error messages or screenshots
• The steps that led to the problem

Contact

For direct inquiries, email us at industry@doccheck.com. Please note that self-help via this documentation is usually the fastest way to resolve most concerns.

We appreciate your feedback. If you have suggestions about this documentation or our service, please let us know.

Lara Albrecht

Senior Product Manager

Markus Haberl

Junior Product Manager

Carmen Ebner

Customer Care Expert

Kai Lübke

Head of DocCheck IT Core & Industry Services