# License renewal – FAQ
Answers to frequently asked questions about renewing your license subscription in DocCheck Access (opens new window).
The most important point first: Your license subscription renews automatically unless you cancel at the latest three months before the end of the license term. The invoice is only created when the previous license term expires and your license subscription is renewed. The renewal reminder emails before that are not an invoice and no longer an opportunity to cancel for this license term.
# How the renewal works
| When | What happens | What do you need to do? |
|---|---|---|
| Up to 3 months before the end of the license term | The cancellation period is running. | Cancel now if you do not want to renew your license subscription. |
| After the cancellation period ends | The cancellation period has ended, and your license subscription will renew at the end of the license term. The renewal itself and the invoice only follow then. The renewal order is available in DocCheck Access under "My Orders". | Check your data and enter your purchase order (PO) number. |
| 2 and 1 month before the end of the license term | You receive a renewal reminder email. It is not an invoice and no longer an opportunity to cancel. | Nothing, if your data is correct. |
| When the license term expires | Your license subscription is renewed and the new license is created. The invoice is created at that point and sent to you by email. | Pay the invoice |
# After the cancellation period: What do I need to do?
When do I receive the renewal order and the renewal reminder emails?
The renewal order is available in DocCheck Access under "My Orders" right after the cancellation period ends. You also receive renewal reminder emails:
- Two months before the license term ends: renewal reminder email
- One month before the license term ends: second reminder email, if you have neither changed any data nor entered a purchase order (PO) number by then
The reminder emails are for your information. The cancellation period has ended at that point. Your license subscription renews at the end of the license term, and only then is the invoice created.
Where do I enter my purchase order (PO) number?
Use the renewal order, for example, to create a purchase order (PO) number, and then enter it in the renewal order in DocCheck Access (opens new window). Please also check there that your data is still up to date. We do not process PO numbers or PO documents sent to us or to your accounting department by email.
When will I be invoiced?
When the previous license term expires, a new license for the new license period is created in DocCheck Access. The invoice for this new period is created at the same time. The renewal reminder emails arrive before that and do not contain an invoice.
Who receives the invoice?
The invoice is issued to the invoice recipient (company and address) of the renewal order. We send it by email as a PDF attachment after the renewal:
- to the contact person on the invoice, i.e. the email address stored in the order
- in copy (Cc) to the invoice email address of the order, which is initially taken from the invoice recipient
You can check the contact person and the invoice recipient in the order, see "Changing data".
How many reminder emails will I receive?
You receive up to two renewal reminder emails per order. You only receive the second one if you have neither changed any data nor entered a purchase order (PO) number by then. If the order includes several license subscriptions, the email lists each of them separately.
Who receives the renewal reminder emails?
- the contact person on the invoice
- the company owner
# Changing data
Which data can I change myself?
During the last 2.5 months of the license term, the company owner and admins of your company account can adjust the following details in the renewal order:
- Contact person on the invoice (first and last name, email address)
- Purchase order (PO) number
- Invoice recipient: you can switch between the invoice recipients (company and address) stored for your company account.
You cannot change the invoice address of an invoice recipient.
What can only support change?
At any time, only support can change the following details:
- Invoice address
- Company of the invoice recipient
If you need a new invoice recipient, or the address or company name of an existing invoice recipient has changed, please contact support.
What is the difference between "Save" and "Save and release"?
| Action | Effect |
|---|---|
| Save | You can still change the fields of the renewal order. |
| Save and release | The data is final and you can no longer change it; only support may be able to. The order receives the status "booked". |
# Cancellation and license scope
When can I cancel?
The cancellation period ends three months before the end of the license term. You can view it in DocCheck Access (opens new window) under "License subscription in detail". You will not receive a reminder for it.
You can cancel your license subscription at any time. If you cancel after the period has ended, the cancellation takes effect at the end of the following license term.
How can I cancel?
You can cancel your license subscription yourself in your DocCheck Access account. There you can also see the next possible cancellation period.
Can I change the license scope afterwards?
No. License subscriptions that have not been cancelled by the end of the cancellation period renew automatically.